WordPress hacked? Get a clear recovery plan.

Often you cannot tell from the outside, which is why the symptoms above are reasons to investigate rather than conclusions. Redirects, unfamiliar pages, hosting warnings, and administrator accounts you did not create are all worth taking seriously, but each has innocent explanations too: a misconfigured plugin, a caching layer serving stale content, or a legitimate account somebody else on your team set up. Assessing the files, the database, and whatever logs the host retains is what separates the two.

Usually, yes. A suspension normally comes with a reason and sometimes a scan report, and both are useful starting points. What we can do depends on what access remains: some providers keep file and database access available during a suspension, others restrict it until specific conditions are met. Send us whatever the host has told you and we will tell you what is workable.

Content that reappears after deletion usually means the way in is still open, or that something reinstating it is still running: a scheduled task, a modified core or plugin file, a second account, or a credential that has not been changed. That is why the work looks for the entry point rather than stopping at the visible files. We cannot promise an outcome before seeing the site, but recurrence is the specific thing a proper assessment is trying to prevent.

Not necessarily, and we would not recommend it on the strength of one incident. A maintained WordPress site with a sensible plugin set and controlled administrator access is a reasonable platform for a business website. A rebuild becomes worth discussing when the maintenance burden is the recurring problem rather than this one event.

It depends on what we find, so we quote after the assessment rather than from a price list. The scale of the work is driven by how much of the site is affected, how complex it is, what access is available, and how much of the history can be reconstructed from logs. You will have the scope and the quote before any remediation begins.

We will give you a realistic estimate once we have assessed the site, rather than quoting a turnaround we cannot stand behind. The honest answer up front is that it varies: access, hosting conditions, site complexity, and the extent of the incident all affect what can be confirmed and completed.

Typically hosting or server access, the WordPress administrator area, and the database, but we will confirm exactly what is needed for your situation as part of agreeing the scope. Secure instructions for sharing access will be sent after your first contact with us. Never put passwords or hosting credentials in this form, or in an email.