Automated customer support, catalog intelligence, and store automation for modern brands.
High-converting store builds combined with AI agents that resolve tracking inquiries, answer sizing and compatibility questions, and recover abandoned carts across Shopify and headless platforms.
What holds teams back in E-Commerce & Retail
Off-the-shelf software rarely handles edge cases or legacy systems in this vertical. These common operational bottlenecks cost teams high-value business every month.
What we automate for E-Commerce & Retail
Autonomous WISMO & Returns Agent
Connects to Shopify API and shipping carriers to provide live parcel telemetry and generate return labels instantly.
Conversational Product Finder
Answers nuanced customer questions ('Will this fit a 2022 model?') using grounded catalog RAG search.
Intelligent Cart Recovery
Monitors checkout drop-offs and sends personalized follow-ups addressing the specific items left in cart.
Connected Industry Tools
We don't ask you to rip and replace your vertical software. Our systems integrate bi-directionally with the core platforms you already rely on:
Industry Compliance & Guardrails
Production systems in regulated and high-touch verticals require rigorous safeguards before handling real data or customer communications:
Common questions: E-Commerce & Retail.
Q.Will AI support answer questions it should not?
Answers are grounded in your policy documents, product data, and order records, with the model constrained to what it can cite. Anything outside that scope, including refunds beyond a threshold and anything legal or medical, is escalated to a human by rule rather than by judgment.
Q.Can it handle order status and returns directly?
Yes, when connected to your commerce and fulfilment systems. Order lookup, tracking, address changes within the cutoff window, and return initiation are handled end to end, with the actions logged and reversible.
Q.Does this work with Shopify?
Yes. Shopify is the platform we build on most, through the Admin and Storefront APIs and webhooks. We also work with WooCommerce and custom commerce backends.
Q.What about peak season volume?
Automated handling absorbs volume spikes without recruitment, which is where it pays for itself. We load-test ahead of a peak and set escalation thresholds so the queue degrades to human handling rather than to silence.
Core AI capabilities for E-Commerce & Retail
Have a process that should work better?
Bring us the bottleneck, the brittle build, or the idea. We'll give you a direct read on what to do next.